The team inbox for WhatsApp Business
Connect your WhatsApp Business Account and let your whole team reply, assign, and collaborate on customer conversations in one place.
Team Inbox
Manage every WhatsApp Business conversation from one shared inbox with your whole team.
Bot & Human Handoff
Automate replies with tools like n8n, and let a teammate take over any conversation instantly.
Multi-Number Support
Connect multiple WhatsApp Business Accounts (WABAs) under a single organization.
Real-Time Messaging
Messages sync instantly across your team with live delivery and read receipts.
One inbox for your whole team - bots reply instantly, humans can take over just as fast
Search, filter by number, and see at a glance which conversations a bot is handling and which need a person - take over or hand back with one click, so customers never get double replies.
Maria Chen
Todayvia +1 808-201-7504
Perfect, see you then!
David Okafor
Todayvia +1 555-827-3775
Can I get a refund on order #4482?
+1 555 019 2244
Yesterdayvia +1 555-827-3775
Handing over to human
Sofia Martins
Mondayvia +1 555-787-6944
Thank you so much!
Alex Turner
Saturdayvia +1 808-201-7504
Do you ship internationally?
Priya Nair
Fridayvia +1 555-787-6944
Sounds good, thanks
Maria Chen
+1 555 044 8821 · via +1 808-201-7504
via N8N Bot
Yes! Order #4471 is ready - come by anytime before 6pm.WhatsApp Business Accounts
+ Connect WhatsApp number2 of 5 connected on your Pro plan
Support Line
Disconnect+1 555 787 6944
CONNECTEDConnect your WhatsApp Business Account
- ✓ Send and receive messages securely
- ✓ Register your business number
- ✓ Verify with a one-time PIN
Connect a WhatsApp number in minutes
- ✓Connect a WhatsApp Business number in a couple of clicks through Meta’s official signup flow.
- ✓Connect multiple numbers under one organization, each with its own conversations and settings.
- ✓No coding required - your business gets verified and connected through Meta’s own onboarding.
Webhook forwarder
Every message this number receives is also sent to your own URL.
Message API
Give this key to an automation tool so it can send messages that show up right in your inbox.
Active key: whk_9f2a3b1c••••••••••••••••
Regenerate keycurl -X POST https://your-app.com/api/external/messages \
-H "X-Api-Key: whk_..." \
-d '{"to":"1555...","body":"Hi!","sentByLabel":"via Bot"}'Connect a number, get an API key, plug in your automation.
- ✓Connect a WhatsApp Business number in a couple of clicks through Meta’s official signup flow.
- ✓Generate a scoped API key per number so tools like n8n can send messages that land right in your team inbox, tagged with whatever label you choose.
- ✓Forward every incoming message to your own webhook - wire WhatsApp into whatever automation you already run.
Team
- ADMIN
Jamie Carter
jamie@yourcompany.com
- AGENT
Morgan Lee
morgan@yourcompany.com
- AGENT
Riley Patel
riley@yourcompany.com
Pending invitation
Invite by email
Bring your whole team in, with the right access for each person
- ✓Invite teammates by email - they’re in as soon as they accept.
- ✓Admin and Agent roles keep account and billing controls limited to who should have them.
- ✓Everyone shares the same inbox in real time, across every connected number.
Templates
Built in TAM Inbox- APPROVED
order_confirmation
UTILITY
- APPROVED
delivery_update
UTILITY
- PENDING
september_promo
MARKETING
Preview - what your customer sees
Hi Sarah, your order #48213 has shipped and will arrive by Friday.
9:41 AM ✓✓Build and submit templates right inside TAM Inbox
- ✓No trip to Meta Business Manager - write, edit, and submit templates for review without leaving the app.
- ✓See approval status at a glance, so you always know what’s ready to send.
- ✓Live preview shows exactly what your customer will see, with variables filled in, before you send.
flow_feedback
PUBLISHED- Screen 1
- Screen 2
Provide your feedback
Would you like to visit us again
Build interactive WhatsApp Flows, no code required
- ✓Drag together multi-screen forms - questions, dropdowns, checkboxes, dates - that open right inside the chat.
- ✓Click through a live, interactive preview before you publish, so you know exactly how it behaves.
- ✓Attach a Flow to a template or send it directly in a conversation - responses land back in the thread structured and readable.
Let Meta’s own AI agent handle the first reply
- ✓Turn on Meta’s hosted Business AI Agent per number - grounded in your own catalog, FAQs, and website.
- ✓It hands the conversation straight back to your team the moment a customer needs a real person.
- ✓Nothing to host or maintain - it’s Meta’s own AI, configured directly from your Phones tab.
+1 808-201-7504
ActiveMeta AI Agent
Meta’s own hosted AI answers customers directly on this number, grounded in your catalog, FAQs, and website.
September promo
Completedseptember_promo → VIP Customers · 254 recipients
248
Sent
231
Delivered
176
Read
6
Failed
- Ahmed R.9:41 AMREAD
- Fatima K.9:40 AMDELIVERED
- Lucas M.9:40 AMSENT
- Priya S.#131 - Recipient not on WhatsAppFAILED
Send a campaign, watch it land in real time
- ✓Pick a list, pick an approved template, and send to everyone on it in one go.
- ✓Personalize per recipient - each contact’s own name can drop right into the template.
- ✓Live Sent, Delivered, and Read counts for the whole campaign, with errors called out per contact.
Lists & Notes
Organize contacts and leave notes for your team
- ✓Group contacts into colored, filterable Lists - VIP customers, follow-ups, pending payments, or whatever fits how you work.
- ✓Leave a note right in the conversation for the next teammate who picks it up.
- ✓Every handoff, assignment, and note is timestamped in the conversation’s history.
Simple, transparent pricing
Starter
7-day free trial$99/mo
- ✓ 1 WhatsApp number
- ✓ Up to 3 agents
- ✓ Shared team inbox
- ✓ Email support
Pro
$299/mo
- ✓ Up to 5 WhatsApp numbers
- ✓ Up to 15 agents
- ✓ Bot/human handoff API
- ✓ Priority support
Enterprise
Custom
- ✓ Unlimited numbers
- ✓ Unlimited agents
- ✓ Dedicated onboarding
- ✓ SLA & custom integrations